FAQ

1. What are the advantages of ordering from you?

 - Quality
Naturally, we test every product for quality and safety beforehand. on
In this way we ensure that you only receive good products.

 - A+ customer service
We always want our customers to have a good experience shopping with us, so we will always answer your questions within 24 hours.

 - Return policy
Are you not satisfied with your purchase? Then you can return this to us within 30 days and you will get your money back.

2. How long does it take for an order to arrive?

Once shipped, your order will arrive within 7 to 14 business days. Sometimes this can take longer. This does not include the processing time at the supplier of approximately 3/5 days. Delays rarely occus.

3. Where do the products you offer come from?

The products that we offer on our webshop are mostly from Asia, Spain, and the United States.

4. How can I track my order?

You can track an order on https://www.shopvaluxe.com/apps/parcelpanel with the track & trace code that you received by email. Please 72 hours after shipment, the tracking code will appear in the system.

5. Do you ship internationally?

Yes we offer worldwide shipping, however our customers are mainly located in the United States and Belgium.

6. I ordered multiple items, why didn't my order come in one package?

The products we offer come from various suppliers spread over several storage locations. This means orders with multiple products may be shipped seperately.

7. How can I change or cancel my order?

Orders can be cancelled until they have been processed. After that it unfortunately is not possible to cancel your order.

8. My product is defective, what now?

If you have received a product that is defective, we will gladly replace the item for you at no extra cost. Contact support@shopvaluxe.com and we will help you further.

9. How do I pay for my order? Is it safe?

Your comfort, safety and confidence are our top concern. We use Secure Socket Layer (SSL) encryption technology to protect your information online. You can pay by debit or credit card and IDEAL and much more. We use https://www.mollie.com as payment provider. These are worldwide known companies for payment services with third parties. All your credit card details are processed securely and encrypted with SSL. The website of is secured and encrypted and provides purchase protection for eligible items.

10. My question is not answered above, what should I do?

We are happy to help you! Email us at support@shopvaluxe.com